Account Manager (100%)

MaxWell Biosystems is an electronics-focused biotech company based in Zürich, Switzerland, developing and selling high-content electrophysiology platforms to help our customers in the pharmaceutical industry and in academia make their drug discovery and research more efficient. We seek highly motivated and talented individuals who will contribute to shaping our future.

As an Account Manager, you will be a dedicated point of contact to MaxWell Biosystems’ customers. You will be involved in sales and support activities, offering the best solutions to ensure the needs of our customers are met. You will be responsible for creating and managing long-term, trusting relationships with our users, as well as developing new business from existing clients with the aim of increasing our sales. Your scientific expertise is valued by our users and is essential for the success of MaxWell Biosystems.

You will be part of the team in Zurich, with a focus worldwide. Our ideal candidate should be communicative, energetic, and goal-oriented. If you can build strong business relationships and have a passion for working with people, we are looking forward to receiving your application!

Your Responsibilities

• Actively develop strong relationships with new and existing customers to maintain high-standard of customer service
• Build and maintain customer relationships worldwide
• Identify, advance, and close business opportunities
• Manage inside sale activities, customer contacts, and account management internal processes
• Monitor market and competitors
• Analyse customer needs and user profiles
• Cooperate with other departments at MaxWell Biosystems to achieve sales goals and participate in customer engaging activities
• Represent MaxWell Biosystems at conferences and roadshows, as well as travel for onsite customer visits
• Comply with company policy and maintain a positive brand image
• Communicate all relevant customer information, including product and/or customer experience to Product Management, Sales, and Marketing, keeping CRM up-to-date with customer information and interactions

Your Profile

• MS/PhD degree in fields related to neuroscience / biotechnology / physiology
• Established experience in using microelectrode arrays and analyzing microelectrode array datasets – experienced users of MaxWell Biosystems’ HD-MEAs are encouraged to apply
• Knowledgeable in the field of iPSCs / organoids / neuroengineering
• Fluent in English; other languages are a plus
• Excellent presentation and communication skills, experienced in interacting with scientists
• Willingness to travel for conferences, roadshows, and onsite visits
• Ability to analyze client needs and propose solutions with a customer-centric approach
• Proficiency in Microsoft Office suite (Word, Excel, Outlook, Powerpoint)
• Ability to work under time pressure
• Proven ability to work independently and within a team environment
• Enthusiastic, dynamic, self-motivated, multi-tasking and proactive person

What we offer

• Centrally located workplace, flexible working hours model incl. home office as well as training and further education opportunities.
• A collegial working environment with a flat hierarchical structure, including regular team events.
• You can expect a varied, fulfilling task in an interesting, dynamic environment.

Are you motivated, innovative and committed to delivering first-rate performance? Do you enjoy working in an international, multidisciplinary, and interactive team?

Then, our Senior Key Account Manager, Laura D’Ignazio, looks forward to receiving your application documents (cover letter, resume, publication list, letter of recommendation and degrees including transcripts) by email at Write an email.