HR Specialist

Job Description - HR Specialist (2401407)

HR Specialist - (2401407)

Grade: P4

Contractual Arrangement: Fixed-term appointment

Contract Duration (Years, Months, Days): 2 years, renewable, subject to satisfactory performance and continuing need for the post

: May 29, 2024, 2:46:49 AM

: Jun 29, 2024, 9:59:00 PM

: Malaysia-Kuala Lumpur

: HQ/GSC Global Service Centre BOS

: Full-time

IMPORTANT NOTICE: Please note that the deadline for receipt of applications indicated above reflects your personal device's system settings.

OBJECTIVES OF THE PROGRAMME

The WHO Global Service Centre (GSC) provides client-oriented administrative services to all staff and all WHO offices worldwide in the respect of human resources operations, payroll, procurement, accounts payable and support of specific corporate IT applications. The aim of the Centre Support Office (CSO) is to provide the swift and reliable delivery of a comprehensive array of services to all GSC and Information Management Managment and Technology, Kuala Lumpur (IMT-KL) staff based in the Centre, in the following areas: budget and finance, administration, human resources, business operations and medical services. The objectives of Centre Human Resources (CHR) are to carry out all human resources activities for the Centre, including human resources planning and analysis, staffing and recruitment, policy interpretation, learning and development, performance management and providing advice on human resources matters to management and staff.

DESCRIPTION OF DUTIES

Reporting to the Management Officer, GSC, and working closely with the Unit Heads of IMT-KL, Global Procurement & Logistics, Global Finance, Global Human Resources and Global Payroll in GSC, the Office of the Assistant Director General and the Human Resources and Talent Management Department (HRT) in Headquarters Geneva, the incumbent provides human resources management services, managing a team of dedicated HR staff in GSC and has overall responsibility in managing a wide spectrum of human resources functions in support of the delivery of HR services in the areas of human resources planning, selections, recruitment, contract administration, entitlements and benefits, performance management, staff training, learning and development and providing advice to staff at all levels in the GSC and IMT-KL. Specifically, the incumbent will:

• Motivate, lead, guide and manage a team of HR staff and ensure efficient provision of HR support services to all staff in the GSC and IMT-KL;
• Ensure consistency and encourage best practice in the implementation of WHO human resources policies contained in the Staff Rules and Regulations and the WHO e-Manual;
• Set the objectives for the team, manage performance, identify staff development needs and appropriate learning possibilities;
• Provide guidance and specialist advice to management and staff of the business units in GSC on
• i) recruitment policies and practices, selection processes and any related policy issues, pro-actively assisting them in equipping their teams with the high-calibre technically skilled and competent staff,
• ii) the interpretation of staff rules and regulations, the application of HR entitlements and conditions of service, liaising with the Human Resources and Talent Management Department (HRT) when necessary;
• Review and analyze sensitive and complex HR cases, interpret rules, policies and procedures applying to such cases, providing solutions or, if appropriate, submit recommendations for exceptions in line with the established approval process;
• Manage and provide advice on workplace conflicts and disputes;
• In consultation with the HRT, review and provide input on cases of administration of justice, disciplinary cases and appeals, as appropriate;
• Liaise with GSC Senior Management Team to provide strategic advice and counsel in addressing employee and organizational issues, including employee relations and disciplinary issues;
• Oversee the administration of the Performance Management Development System (PMDS) and provide guidance on staff underperformance;
• Collaborate/cooperate with Salary Survey Specialists and members of the Local Salary Survey Committee to ensure that General Service salary surveys are conducted within the framework of the approved survey methodology;
• Organize and coordinate Cost-of-Living/Place-to-Place/Housing surveys conducted by the ICSC/UN from time to time;
• Participate in inter-agency coordination meetings as required and act as focal point and resource person on HR-related issues;
• Interact closely with external staffing agencies;
• Liaise with hospitals, Staff Health Insurance (SHI) unit in Geneva and SHI WPRO regarding SHI policies and claims;
• Perform other duties as required.

REQUIRED QUALIFICATIONS

Education

Essential:

• Advanced university degree (Master's degree or equivalent) in Human Resources Management, Public or Business Administration, Behavioural/Social Sciences or another area relevant to the position.

Desirable:

• Training in conflict management is highly desirable.

Experience

Essential:

• A minimum of 7 years of broad, extensive professional human resources management experience, in particular talent acquisition (recruitment and selections) at increasing level of responsibility at the international level,
• At least 4 years in a recent human resources managerial position at the international level, including regional or country/field experience,
• Demonstrated experience providing advice and guidance to senior management teams,
• Demonstrated recent experience in conflict management/negotiation.

Skills

• Thorough knowledge and skills of overall HR management functions, policies, procedures, principles and their practical applications in a work setting;
• Strong planning and organizational skills;
• Ability to analyze issues and to present information in a clear and logical manner, both orally and in writing;
• Excellent inter-personal and communication skills in a client services context;
• Tact, diplomacy and high degree of discretion;
• Proven ability to relate well with staff at all levels and of diverse cultural backgrounds;
• Strong leadership skills;
• Good understanding of HR computerized information systems;
• Ability to use an automated ERP/HR system such as Oracle eBusiness suite.

WHO Competencies

• Teamwork
• Respecting and promoting individual and cultural differences
• Communication
• Moving forward in a changing environment
• Ensuring the effective use of resources
• Creating an empowering and motivating environment

Use of Language Skills

Essential:

• Expert knowledge of English.

Desirable:

• Intermediate knowledge of French.
• Intermediate knowledge of official WHO language.

REMUNERATION

WHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position comprises an annual base salary starting at USD 77,326 (subject to mandatory deductions for pension contributions and health insurance, as applicable), a variable post adjustment, which reflects the cost of living in a particular duty station, and currently amounts to USD 3209 per month for the duty station indicated above. Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.

ADDITIONAL INFORMATION

• This vacancy notice may be used to fill other similar positions at the same grade level including those of a temporary nature.
• Only candidates under serious consideration will be contacted.
• A written test and/or an asynchronous video assessment may be used as a form of screening.
• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.
• According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible.
• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.
• Staff members in other duty stations are encouraged to apply.
• The WHO is committed to creating a diverse and inclusive environment of mutual respect. The WHO recruits and employs staff regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics.
• The WHO is committed to achieving gender parity and geographical diversity in its staff. Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States (https://www.who.int/careers/diversity-equity-and-inclusion) are strongly encouraged to apply.
• Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process. Requests for reasonable accommodation should be sent through an email to reasonableaccommodation@who.int
• An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.
• WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.
• Mobility is a condition of international professional employment with WHO and an underlying premise of the international civil service. Candidates appointed to an international post with WHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.
• WHO also offers wide range of benefits to staff, including parental leave and attractive flexible work arrangements to help promote a healthy work-life balance and to allow all staff members to express and develop their talents fully.
• The statutory retirement age for staff appointments is 65 years. For external applicants, only those who are expected to complete the term of appointment will normally be considered.
• Please note that WHO's contracts are conditional on members of the workforce confirming that they are vaccinated as required by WHO before undertaking a WHO assignment, except where a medical condition does not allow such vaccination, as certified by the WHO Staff Health and Wellbeing Services (SHW). The successful candidate will be asked to provide relevant evidence related to this condition. A copy of the updated vaccination card must be shared with WHO medical service in the medical clearance process. Please note that certain countries require proof of specific vaccinations for entry or exit. For example, official proof /certification of yellow fever vaccination is required to enter many countries. Country-specific vaccine recommendations can be found on the WHO international travel and Staff Health and Wellbeing website. For vaccination-related queries please directly contact SHW directly at shws@who.int.
• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
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