??????????/?? Premier Relationship Clerk/Officer (????)
Job Advert Details
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If you're looking for a career that will help you to stand out, join HSBC and fulfill your potential.
HSBC??????????????,????????????????,?????????????????????????????????????????,??????????????????????HSBC Taiwan Talent Community,??HSBC????????????!
?????????,????HSBC Taiwan Talent Community!
https://mycareer.hsbc.com/en_GB/talentcommunity?pipelineId=2455
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- ???CSM(????)??????????
- ??PRM(??)??Premier??,???????????
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- ????????(?????????),??Premier?????????????,???????
To provide high level of professional services in retail banking branches to meet and exceed customer service standards.
1. To contribute by closely working with Sales Floor Manager and BCD to achieve KPIs helping to ensure seamless service to customers visiting branches delivering quality services to customers to ensure customer satisfaction and achievement of service standards
2. To contribute to the successful implementation of wealth management service strategy by acting as back-up to partnered PRM to ensure continuity of customer service managing Premier rooms resources and safety deposit box delivering quality services to Premier customer (transaction, documentation tasks, etc) to ensure customer satisfaction closely partnering with PRM to build and reinforce relationship with Premier customers providing quality service to help retain and acquire Premier customers delivering support to PRM tomaximise customers satisfaction through exceptional customer service
3. To contribute to acquisition of customers and enhancement of customer relationship by identifying service and business potentials and marking referrals to PRM accordingly identifying service and business potentials for making referrals to other business lines, so to deepen customer relationship with the Bank close liaison with colleagues from other lines of business, business segment, products and services
4. To perform branch operational tasks, excluding counter teller services, and ensure efficiency, timeliness, accuracy and professionalism by assisting SFM with admin and MI report consolidating tasks performing operational tasks for Premier customers, e.g. account opening, transaction and documentation
performing mortgage loan processing tasks, by providing services to PVA customers performing any operations tasks, and non-cash transactions within the branch
5. To be equipped with multi-service skills and maintain flexibility in service task rotation and assignment by agreeing with supervisor the knowledge and service skill set development plan continuously improving oneself through the implementation of development plan and on the job training
Qualifications
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