LC-MS Field Service Application Engineer

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek ---- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

We are currently looking for a LC-MS Field Service Application Engineer (FSAE) in the Pharma/Biopharma Market to join the Switzerland & France Regional Customer Support Organization. This position will be Switzerland based, either in Lausanne or Basel.

You will be a part of a professional team of Application Specialists in the Agilent's Life Sciences and Applied Markets Group. In this role, you will support our customers by providing application support and demonstrating our high-resolution instrumentation and analytical workflows to our clients across Switzerland. 

It is therefore meaningful that you are technically strong, proactive, communicative and a great teammate.

You are familiar with:

• The high-resolution analysis applied to biochemistry & protein analysis
• The newest analytical trends in the market

Responsibilities:

• Understand customer's challenges, recommend solutions, and ensure highest customer satisfaction
• Communicate & position the results to customers through presentations, scientific conferences, seminars, workshops, digital content generation and user meetings
• Travel to customer sites to present results, implement methods, provide application consulting, and deliver on-site customer trainings classes
• Provide your application and market expertise at every level of the value chain, by working closely with product managers, marketing managers, sales teams, customer support and opinion leaders
• Maintain and expand your expertise including the latest scientific findings, market & technology trends, industry benchmarks & regulations and positioning of the competition
• Work closely with the pre-sales & sales team, to ensure our customer promises will match our customer expectations
• Deliver internal trainings/workshops and mentoring related to main standardized applications, to other CSO members developing their applications/workflow capabilities
• As the Regional Switzerland & France FSAE Biopharma Expert you will play a meaningful role in supporting development of FSEs

• University Degree or PhD with a strong focus in Life Science analysis, e.g., Biochemistry or equivalent
• Significant hands-on experience and knowledge with high-resolution technology and its operation, method development and optimization with focus on protein/oligonucleotide applications
• Motivated self-starter with drive, energy, and enthusiasm to succeed in this exciting and challenging role
• Excellent presentation, communication and customer facing skills is required
• Strong negotiation and problem-solving skills
• Full proficiency in English and in addition either German and/or French
• Willingness to travel (max. 70%) throughout Switzerland and to some extent in neighbor countries especially France

On a personal level, you are customer oriented and you like solving problems. You enjoy working both autonomously and as part of an international team. Finally, you also have great communication & presentation skills to interact with many internal and external partners.

We offer:

An outstanding company culture with a great environment to work. We are committed to making Agilent the best place to work for everyone by providing a truly inclusive work experience. Together, through collaboration, as One Agilent, we are better able to deliver trusted answers to our customer’s critical questions because we know there is work to be done.

We will ensure you get all the training and development opportunities you need to become the best in your field, including learning about new applications and workflows in Agilent’s innovative demo facility. 

Agilent offers core global benefits to all staff - but in addition to these, the business offers Agilent Result Bonus, Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, Holiday, and Company activities.

Contact:

Please apply with a CV and cover letter in English (pdf format).

Should you have any further questions regarding the application process, please contact the recruiter Daniela Schommer (Write an email).

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Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Yes75% of the TimeSchedule:Full timeDayNo End DateServices & Support