Senior IT Support Technician
For our IT Department in St-Prex, we are looking for a
Senior IT Support Technician
Your mission will be to ensure and deliver exceptional customer service, by proposing solutions to business and technical challenges, and together with the IT team, to provide a secure, reliable, and responsive service level, with strong emphasis and commitment towards continuous improvement.
WHAT YOU WILL DO IN YOUR ROLE
Provide IT support to users & act as local IT liaison
- Coordinate the IT local service delivery in accordance with Group IT SLA’s.
- Develop, implement, and support strategy, group policies and procedures, in accordance with the IT Area Leader/Manager.
- Ensure all IT services are delivered in a professional and effective manner.
- Provide technical advice and guidance to all level of stakeholders.
- Assist with troubleshooting systems/infrastructure and computer root cause analysis by working with other technical services team members.
- Installs, configures, tests, maintains, monitors, and troubleshoots associated end-user workstation hardware, software, networking software product and other IT equipment.
- Documents solutions and builds accurate knowledge bases, including maintaining IT asset inventory.
- Act as backup for server and network administration.
- Management of the IT infrastructure life cycle.
Manage IT Projects
- Business needs analysis, solution study and proposal, implementation, users training and documentation creation.
Cybersecurity
- Optimize and maintain company security at all times and keep systems up to date, in accordance with group requirements.
THE EXPERIENCE AND SKILLS YOU WILL BRING
- Bachelor’s degree in information technology.
- 7 years of experience as Support Technician.
- Extensive knowledge of server, computer hardware and software.
- Extensive knowledge of administration and deployment of Microsoft systems and software: Server, Client, AD, WSUS, Office 365.
- Extensive knowledge of in management of the VMware virtualization environment: vSphere, Esxi, VM settings.
- Proven experience in Windows Server 2012 - 2022 as well as Microsoft o365 Administration.
- Good understanding of network infrastructure, servers, and databases.
WHAT WILL PUT YOU AHEAD
- Fluent English and French (spoken and written).
- Well-organised, autonomous, responsible as you will have minimal supervision.
- Strong communication skills.
- Ability to build and maintain positive relationships with stakeholders.
- High levels of personal and professional integrity, high levels of discretion and awareness of data protection.
- Proactive, flexible and with a service mindset.
- Strong analytical and problem-solving skills.
- Willingness to travel occasionally.
Lieu de travail
Ch. du Glapin 20
1162 Saint-Prex
Contact
Write an email
À propos de l'entreprise
St-Prex / Vaud
